Battery Packs

Simply browse our products, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

If your order hasn’t been processed yet, please contact us as soon as possible. Once the order is dispatched, we may not be able to make changes or cancellations.

Once your order is shipped, you’ll receive a tracking link via email.

If your order hasn’t arrived within the expected timeframe, please contact us with your order number, and we will help you locate it or arrange a replacement if necessary.

Please contact our support team within 5 days of receiving your order. We’ll be happy to arrange a return of the product and arrange a replacement or refund.

Yes, we accept returns. Please contact us to request an RMA (Return Merchandise Authorization) before sending any items back. Our team will provide instructions to ensure your return is processed smoothly.support@myvq.com.au

Yes, you can extend your warranty by visiting our warranty page: https://myvq.com.au/pages/warranty-products

Please email our support team at support@myvq.com.au