Support
Sometimes everyone needs a little help, so do not be afraid to ask. We have a skilled and dedicated team based here in Australia to help on anything you might need. We will do our very best to answer your question within 48hrs.
So, please email us and we’ll try to resolve the issue or answer your question as quickly as possible. Please do include as much detail as possible so we can help without delay.
EMAIL | support@myvq.com.au
CHOOSE YOUR PRODUCT
Frequently Asked Questions
Simply browse our products, add your chosen items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
If your order hasn’t been processed yet, please contact us as soon as possible. Once the order is dispatched, we may not be able to make changes or cancellations.
Once your order is shipped, you’ll receive a tracking link via email.
If your order hasn’t arrived within the expected timeframe, please contact us with your order number, and we will help you locate it or arrange a replacement if necessary.
Please contact our support team within 5 days of receiving your order. We’ll be happy to arrange a return of the product and arrange a replacement or refund.
Yes, we offer free shipping on orders over £50
Yes, we accept returns. Please contact us to request an RMA (Return Merchandise Authorization) before sending any items back. Our team will provide instructions to ensure your return is processed smoothly.support@myvq.com.au
Yes, you can extend your warranty by visiting our warranty page: https://myvq.com.au/pages/warranty-products
Please email our support team at support@myvq.com.au
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